• PH: (978) 831-3106
  • 2 Shaker Rd‎., Shirley, MA 01464

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PLEASE NOTE THAT RESPONSIBILITY FOR SHIPPING COSTS ARE ON THE CUSTOMER

ECustomFinishes will be happy to help arrange the most convenient  form of shipping for our customers

Shipping Information:

 

Option 1: Pick-up at our Production Facility

For those of you who live close by, picking your order up is the least expensive option. You will be responsible for bringing blankets or other packing materials to protect your items in transit. We will be available M-F, 8:00-3:30 to help you load your items into your vehicle. If you have scheduled a weekend pick up there may not be anyone here who can assist you with loading. You should plan to bring another person along who can help you. Please call 978-425-9200 to notify us when you will be picking up.

Option 2: “Blanket-Wrap” Shipping Service with In-Home Delivery

Ecustomfinishes works with several reputable shippers who will blanket-wrap your purchase and deliver it into your home. It is our experience that this is the safest way to get your goods from our facility to your home. While a blanket-wrap shipper may take longer to get the delivery to you (depending on your location) this option is, in our opinion, the best way to go. If you opt for white Glove-in home delivery this will include the price of setting items up in your home as well. In-home, white glove delivery is more expensive than common carrier but may be well worth the headache.

Option 3: Box Packaging with Common Carrier Delivery

EcustomFinishes staff will wrap and palletize your order to be delivered by common carrier. Depending on your location deliveries may take up to 5 days in transit once they’ve left our warehouse. Deliveries made by common carrier will be off-loaded in an area close to, but not in, your nearest entry way. If an 18-wheeler truck is unable to navigate your road and/or driveway, you will be expected to meet them at the closest location possible to your home. The shipper will contact you approximately 24 hours in advance of delivery so that you will be at home when they arrive. You will be expected to help off-load the truck and discard your own palette and packaging materials. The least expensive way to ship via common carrier is “Curbside” delivery. You will be expected to off-load the truck and discard your own palette and packaging materials. You can request a lift gate delivery which will add $80 to the cost but will also make it much easier to off load heavy items. IF THE PACKAGING IS DAMAGED DO NOT ACCEPT IT FROM THE CARRIER . If you accept a damaged shipment you will incur the return shipping charges. If in doubt, open the shipment when the carrier is still on location and take photos whenever possible. If you reject the shipment due to damage, the cost of the return shipping will be covered by the carrier. By accepting a damaged package you are acknowledging that any repair or return costs will be at your expense. We will offer a replacement at no charge providing all steps have been followed as stated. Most all our tables will arrive to you in knock-down condition and light assembly will be required once in your home.

 

When discussing shipping options with us, please let us know if:

Is this an apartment?

There many stairs and/or corners?

Do you live on a dirt road?

Can an 18-wheeler fit down your road?

Any other special circumstances regarding shipping.

 

Terms & Conditions

Payment terms

50% deposit is  required on all orders and the balance is due when your order is complete.  We will not release any item for shipping until payment is made in full.    We accept MC, Visa , and AmEx.

Lead time

There is generally a 8-10 week lead-time for all orders unless otherwise notified.    Lead-time begins when deposit is received.

Return Policy

We take pride in offering quality custom items and will send you an order confirmation prior to the order being activated.   It will be up to the customer to make certain all the information is correct and notify us with 48 hours of receiving the confirmation to make any adjustments or corrections.    The customer is fully responsible for providing ecustomfinishes with all necessary dimensions when customizing a piece.   Please make certain to measure correctly and account for moldings etc.  ALL SALES ON CUSTOM ORDERS ARE FINAL.

 

Warrantee and Facts

Our reclaimed wood tables and case good products are constructed of old weathered recycled barn wood and will vary in appearance from piece to piece.   Nail holes, uneven planks, board cupping, old pegs, patches, cracks, saw marks, water marks, wormholes, sunspots and dents are natural characteristics of the old wood and should not be viewed as defective but rather celebrated as part of our national heritage.   Our best effort is made in the finishing process to blend these characteristics together however we intentionally do not remove or fill all these “blemishes” in order to preserve the historic authenticity.  Very rustic tables will be more apt to have some or all of these characteristics than a table that has been sanded down to a smoother level.   We do not artificially distress our tables and do not have control over where these characteristics may be on any given board.

Wood Shrinkage and Expansion

 In a sense the solid wood breathes and will move at different times of the year in response to the equilibrium moisture content (EMC) in your home for which we are not responsible.  A dry home will cause the wood to move or crack more than a home with proper humidity.  You may notice a board move ever so slightly or develop small cracks during these seasonal shifts.  Wood shrinkage (most common in dry environments) may cause old cracks to open more so and can also cause a small break or chip in the finish.   While we triple seal all our products on all sides to prevent this from occurring, wood movement is a natural occurrence that can be remedied easily at home with some simple, easy to apply products.  If you are having any solid wood product transported in the drier, colder months it’s advisable to install a humidifier temporarily in the area to ease the wood into its new environment.

About Breadboard Ends

Breadboard ends are a centuries old technique that was originally used to prevent warping and cracking of very wide planks.  Given new construction techniques, breadboard ends are now optional.   Throughout the year, especially in the drier and colder months, you may notice that the breadboard ends extend beyond the rest of the tabletop.  Rest assured, they are performing their intended function and are not defective.  They will recede in the warmer, more humid months.  As moisture returns to the air the breadboard ends will once again be flush with the width of the table.   If you live in a dry climate you might want to consider a table without breadboard ends if this is inclined to bother you. If you elect not to have breadboard ends, it is common for there to be slight “checking” or cracking on the end grain.   This is normal and not considered a defect.

Troubleshooting

Fine cracks, cracked fill and any exposed wood resulting from wood movement can be filled easily with wood putty or can be remedied cosmetically with a stain stick, wax pen or colored paste wax.  All can be found easily in most hardware stores.

Repair and Replacement

We will repair or replace a table where splitting has occurred of ¼” wide or more.  We will be happy to assist you in small or larger repairs however; we are not responsible for getting the table back to our facility to do so. Should one of our pieces become structurally unstable and require a repair or replacement, ECustomFinishes will stand behind our product and will work with you toward a satisfactory resolution.    With proper care this furniture will last for generations.