Our Shop

Shipping & Warranty

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PLEASE NOTE THAT RESPONSIBILITY FOR SHIPPING COSTS ARE ON THE CUSTOMER

ECustomFinishes will be happy to help arrange the most convenient  form of shipping for our customers

Option 1: Pick-up at our Production Facility

For those of you who live close by, picking your order up is the least expensive option. You will be responsible for bringing blankets or other packing materials to protect your items in transit. We will be available M-F, 8:00-3:30 to help you load your items into your vehicle. If you have scheduled a weekend pick up there may not be anyone here who can assist you with loading. You should plan to bring another person along who can help you. Please call 978-425-9200 to notify us when you will be picking up.

NEW LOW RATES ON SHIPPING!   For all orders we are now offering affordable flat shipping rates on White Glove deliveries. If you are located in the New England area or within 300 miles from our warehouse in Shirley, Massachusetts, please refer to our local New England rates chart.  If you are located outside of the 300 mile radius the shipping rates will be calculated on the amount purchased.  White Glove deliveries will include bringing the item into your home and setting it up.

Rates for New England deliveries:

From Shirley, Mass – 1- 50 miles in any direction                     $185

From Shirley, Mass- 51-150 miles in any direction                    $275

From Shirley, Mass- 151-200 miles in any direction                 $450

From Shirley, Mass- 201-250 miles in any direction                $550

From Shirley, Ma- 251- 300 miles in any direction                   $650

Click link to calculate distance from Shirley, Mass.:

http://www.freemaptools.com/how-far-is-it-between.htm

 

                                    FOR ALL OTHER ORDERS:

ORDER TOTALING SHIPPING RATE
$500-$1500 $200
$1501-$2500 $400
$2501-$3500 $650
$3501-$6000 $850
$6001-$10,000 $1,285
$10,000 + call for quote

 

IF THE PACKAGING IS DAMAGED DO NOT ACCEPT IT FROM THE CARRIER!  If you accept a damaged shipment you will incur the return shipping charges. If in doubt, open the shipment when the carrier is still on location and take photos whenever possible. If you reject the shipment due to damage, the cost of the return shipping will be covered by the shipper. By accepting a damaged package you are acknowledging that any repair or return costs will be at your expense. We will offer a replacement at no charge providing all steps have been followed as stated. Most all our tables will arrive to you in knock-down condition and light assembly will be required once in your home.

When discussing shipping options with us, please let us know if:

Is this an apartment?

There many stairs and/or corners?

Do you live on a dirt road?

Can an 18-wheeler fit down your road?

Any other special circumstances regarding shipping.

 

Terms & Conditions

Payment terms

50% deposit is  required on all orders and the balance is due when your order is complete.  We will not release any item for shipping until payment is made in full.    We accept MC, Visa , and AmEx.

Lead time

There is generally an 9-10 week lead-time for all orders unless otherwise notified.    Lead-time begins when deposit is received.

Return Policy

We take pride in offering quality custom items and will send you an order confirmation prior to the order being activated.   It will be up to the customer to make certain all the information is correct and notify us with 48 hours of receiving the confirmation to make any adjustments or corrections. If you do not specify a particular dimension(s)  it will be built in a standard size. The customer is fully responsible for providing ecustomfinishes with all necessary dimensions when customizing a piece and make certain they are written on the confirmation.   Please make certain to measure correctly and account for moldings etc.  ALL SALES ON CUSTOM ORDERS ARE FINAL.   Added shipping expenses of returns will be the responsibility of the customer unless otherwise arranged.

 

 

Warrantee and Facts

Our reclaimed wood tables and case good products are constructed of old weathered recycled barn wood and will vary in appearance from piece to piece.   Nail holes, uneven planks, board cupping, old pegs, patches, cracks, saw marks, water marks, wormholes, sunspots and dents are natural characteristics of the old wood and should not be viewed as defective but rather celebrated as part of our national heritage.   Our best effort is made in the finishing process to blend these characteristics together however we intentionally do not remove or fill all these “blemishes” in order to preserve the historic authenticity.  Very rustic tables will be more apt to have some or all of these characteristics than a table that has been sanded down to a smoother level.   We do not artificially distress our tables and do not have control over where these characteristics may be on any given board.

 

Color Matching to Samples

If you have ordered a color sample it is important that you send it back to us for close color matching.   Each piece we do is done by hand and may need to be adjusted in the finishing process to match your exact sample. If you prefer not to do so you your order will be finished in the same color range but may vary in depth from the sample you have received.    Rustic textures will often be darker with the same finish than those with a smoother texture.  If you have not sent us your sample back expect there may be a variance in  color for which we can not be responsible.

Shrinkage and Expansion

 In a sense the solid wood breathes and will move at different times of the year in response to the equilibrium moisture content (EMC) in your home for which we are not responsible.  A dry home will cause the wood to move or crack more than a home with proper humidity.  You may notice a board move ever so slightly or develop small cracks during these seasonal shifts.  Wood shrinkage (most common in dry environments) may cause old cracks to open more so and can also cause a small break or chip in the finish.   While we triple seal all our products on all sides to prevent this from occurring, wood movement is a natural occurrence that can be remedied easily at home with some simple, easy to apply products.  If you are having any solid wood product transported in the drier, colder months it’s advisable to install a humidifier temporarily in the area to ease the wood into its new environment.

About Breadboard Ends

Breadboard ends are a centuries old technique that was originally used to prevent warping and cracking of very wide planks.  Given new construction techniques, breadboard ends are now optional.   Throughout the year, especially in the drier and colder months, you may notice that the breadboard ends extend beyond the rest of the tabletop.  Rest assured, they are performing their intended function and are not defective.  They will recede in the warmer, more humid months.  As moisture returns to the air the breadboard ends will once again be flush with the width of the table.   If you live in a dry climate you might want to consider a table without breadboard ends if this is inclined to bother you. If you elect not to have breadboard ends, it is common for there to be slight “checking” or cracking on the end grain.   This is normal and not considered a defect.

Troubleshooting

Fine cracks, cracked fill and any exposed wood resulting from wood movement can be filled easily with wood putty or can be remedied cosmetically with a stain stick, wax pen or colored paste wax.  All can be found easily in most hardware stores.

Repair and Replacement

We will repair or replace a table where splitting has occurred of ¼” wide or more.  We will be happy to assist you in small or larger repairs however; we are not responsible for getting the table back to our facility to do so. Should one of our pieces become structurally unstable and require a repair or replacement, ECustomFinishes will stand behind our product and will work with you toward a satisfactory resolution.    With proper care this furniture will last for generations.

Warrantee will be void after 4 months from the date of purchase.