PLEASE NOTE THAT RESPONSIBILITY FOR SHIPPING COSTS ARE ON THE CUSTOMER
ECustomFinishes will be happy to help arrange the most convenient form of shipping for our customers
Option 1: Pick-up at our Production Facility
For those of you who live close by, picking your order up is the least expensive option. You will be responsible for bringing blankets or other packing materials to protect your items in transit. We will be available M-F, 8:00-3:30 to help you load your items into your vehicle. If you have scheduled a weekend pick up there may not be anyone here who can assist you with loading. You should plan to bring another person along who can help you. Please call 978-500-3439 to notify us when you will be picking up.
Option 2: “Blanket-Wrap” Shipping Service with In-Home Delivery
Ecustomfinishes works with several reputable shippers who will blanket-wrap your purchase and deliver it into your home. It is our experience that this is the safest way to get your goods from our facility to your home. While a blanket-wrap shipper may take longer to get the delivery to you (depending on your location) this option is, in our opinion, the best way to go. If you opt for white Glove-in home delivery this will include the price of setting items up in your home as well. In-home, white glove delivery is more expensive than common carrier but may be well worth the headache.
Option 3: Box Packaging with Common Carrier Delivery
EcustomFinishes staff will wrap and palletize your order to be delivered by common carrier. Depending on your location deliveries may take up to 5 days in transit once they’ve left our warehouse. Deliveries made by common carrier will be off-loaded in an area close to, but not in, your nearest entry way. If an 18-wheeler truck is unable to navigate your road and/or driveway, you will be expected to meet them at the closest location possible to your home. The shipper will contact you approximately 24 hours in advance of delivery so that you will be at home when they arrive. You will be expected to help off-load the truck and discard your own palette and packaging materials. The least expensive way to ship via common carrier is “Curbside” delivery. You will be expected to off-load the truck and discard your own palette and packaging materials. You can request a lift gate delivery which will add $80 to the cost but will also make it much easier to off load heavy items. IF THE PACKAGING IS DAMAGED DO NOT ACCEPT IT FROM THE CARRIER . If you accept a damaged shipment you will incur the return shipping charges. If in doubt, open the shipment when the carrier is still on location and take photos whenever possible. If you reject the shipment due to damage, the cost of the return shipping will be covered by the carrier. By accepting a damaged package you are acknowledging that any repair or return costs will be at your expense. We will offer a replacement at no charge providing all steps have been followed as stated. Most all our tables will arrive to you in knock-down condition and light assembly will be required once in your home.
When discussing shipping options with us, please let us know if:
Is this an apartment?
There many stairs and/or corners?
Do you live on a dirt road?
Can an 18-wheeler fit down your road?
Any other special circumstances regarding shipping.
Terms & Conditions
50% deposit is required on all orders and the balance is due when your order is complete. We will not release any item for shipping until payment is made in full. We accept MC, Visa , and AmEx.
There is generally a 8-10 week lead-time for all orders unless otherwise notified. Lead-time begins when deposit is received.
We take pride in offering quality custom items and will send you an order confirmation prior to the order being activated. It will be up to the customer to make certain all the information is correct and notify us with 48 hours of receiving the confirmation to make any adjustments or corrections. The customer is fully responsible for providing ecustomfinishes with all necessary dimensions when customizing a piece. Please make certain to measure correctly and account for moldings etc. ALL SALES ON CUSTOM ORDERS ARE FINAL.
Variations in size, color and texture are common occurrences in aged wood and should not be considered as defects. Such features as old saw marks, nail or worm holes, uneven boards and sunspots are what make barn wood unique and special. The beauty in our furniture is not in its perfection but rather in its overall appeal and long-term durability. While every precaution has been taken in our finishing process to prevent movement in the wood, long fine splits may occur as the wood adjusts to different times of the year and moisture content in the air. A dry home may cause the wood to move or crack more than a home with proper humidity levels. Small cracks are more likely to occur during the winter months when the air is drier. Breadboard ends may also extend beyond the width of the table during the drier months of the year. This is a natural occurrence of solid wood and is not considered a defect. As moisture returns to the air the breadboard ends will once again be flush with the width of the table. If you live in a dry climate you might want to consider a table without breadboard ends if this is inclined to bother you.
Fine cracks and blemishes can be filled easily with wood putty or can be remedied cosmetically with a stain stick or wax pen. We will be happy to assist you in small or larger repairs however; we are not responsible for getting the table back to our facility to do so. Should one of our pieces become structural unstable and require a repair or replacement, ecustomfinishes will stand behind our product and will work with you toward a satisfactory resolution. With proper care this furniture will last for generations.