Terms and Conditions

Payment terms

50% deposit required on all orders.  Balance is due when your order is complete. You will be notified when ready to ship; balance due will be requested at that time.  Due to the custom nature of our products, no cancellations will be accepted after 2 weeks of order being placed. Deposits will not be returned after that point.  We accept MC, Visa and company check.

Lead time

There is generally a 6-8 week lead-time for stock orders.  This may vary slightly, however, you will be notified when this is the case.  Special orders may take up to 12-14 weeks for delivery.  Lead-time begins when deposit is received. 

Shipping

Shipping charges and product delivery are the customer’s responsibility.  We strongly recommend blanket wrap delivery and will only quote you on this method of delivery.  You are welcome to pick up your order on site if you prefer.  Someone will assist you in the loading process.  All deliveries will be shipped freight collect unless other arrangements have been made.  Please inspect your shipment when it arrives and the carrier is still there.  If damage incurs during shipping you will need to fill out the appropriate documentation to begin the claims process.  ECustomFinishes  will assist you in every way possible however; we are not responsible for shipping damages.  All our blanket wrap carriers are fully insured.

Return Policy

Variations in size, color and texture are common occurrences in aged wood and should not be considered as defects.  Such features as old saw marks, nail or worm holes, uneven boards,  sunspots etc. are what make these tables unique and special.  While every precaution has been taken through our finishing process to prevent cracking, occasionally splitting will occur as the wood shifts in effort to respond to new interior “climates”. ECustomFinishes will repair or replace a table where splitting has occurred of ¼” wide or more.  Longer, hair-thin “fractures” may appear in dryer months but can be disguised easily with colored paste wax available in most hardware stores.  We will be happy to assist you in small or larger repairs however; we are not responsible for getting the table back to our facility to do so.  No returns for any reason after 120 days from date of delivery.