The table arrived this morning and is absolutely perfect
The table arrived this morning and is absolutely perfect. Easy to put together, HEAVY, gorgeous and shipped excellently.Thank you,
Looks absolutely perfect!! Love, love, love it!
Looks absolutely perfect!! Thank you for all your help. Love, love, love it!
I have never seen such a beautiful piece of furniture in my life!
I wanted to let you know that I have never seen such a beautiful piece of furniture in my life! My wife and I are blown away, we truly are. You and your team were such a pleasure to work with and we could not be happier. We will recommend to to our friends and do not hesitate to call if you ever are in need of a referral. Thank you so much, you guys are great!
“It is so graceful for a table this size”
Hi Jane and Barb,Voila! We all just love our new table and put it to the test this past weekend with eleven sitting around it having dinner. As I said when it was delivered, “It is so graceful for a table this size,” so kudos to the artisans who made it and my thanks to you both
It is perfect for meals, homeschooling, playing games, or for a little boy to hide under
“We love it! It looks like it should have been there all along… We really do eat 3 meals a day as a family. It is perfect for meals, homeschooling, playing games, or for a little boy to hide under when he wants some peace and security. Pictures of the table are attached, as promised. Thanks again for all your work.”
Pt 2 – I wanted to follow up with a blog article I wrote about our new table and what it means to our family -
Absloutely stunning! *Featured In This Old House Magazine
I just wanted to let you know that we just received the table and it is absolutely stunning! The pictures do not do the piece justice! We are so incredibly happy with how it came out it really is for lack of a better word – perfect! We look forward to hopefully adding a hutch/china cabinet soon…thanks again for everything. *link to This Old House Magazine*
Can’t thank you enough
I can’t thank you enough for the magnificent outcome of our custom table. The workmanship is superb and the details and color perfect. Jane, you help and support were greatly appreciated as well as overall reliability. We are looking forward to many years of enjoying our trestle table.
It’s just what my wife and I wanted…
The tables and chairs arrived today and they are fantastic!!! Can’t say enough about the trestle table. It’s just what my wife and I wanted… It has been a pleasure dealing with you, and I will try to emulate your service at my own business.
We could not be happier
Chris and I want you to know that the table exceeds our expectations. We are so pleased. When I used that exact quote of exceeding my expectations to my mother she said “Megan nothing ever exceeds your expectations.” So that should tell you how much we love it. The movers were fantastic, thank you for recommending them.
We could not be happier!
We love the tables and chairs
We love the table and chairs…it works perfectly in our space! Thank you so much for all of your help!! Thank you again…we will recommend you to all of our friends!
We are so pleased
The table is absolutely stunning. John keeps saying “I am marveling at the transformation”. We had a lovely dinner for two last night, have the Brady Bunch on Thursday, and now we have ABC News film makers coming for dinner next Friday. The timing couldn’t be better and we are so pleased. Pictures forthcoming
everyone who sees it raves over it. *Now in magazine
The table is even more beautiful than in the photos you sent. The wood top (2″) was the right depth, the wood pieces and finish are incredible. It fits perfectly! And everyone who sees it raves over it. Thank you again for all your advice and guidance. We are already looking forward to our first meal on it.
Raved about it. *Featured in Magazine
Thank you for our unbelievable table – our whole family came over today and raved about it. We will definitely call you within the next couple of months in regards to our hutch.
Table looks great!
Just wanted to let you know the table looks great and the client loves it. We will be back for more. Thank you for a job well done.
I need to tell you that I am loving the table more every day, everyone really did a beautiful job with it so please extend my thanks all around. I am going to send you some pictures in the next few days. May be looking around for a coffee table next fall (given that I can find a new sofa) so you’ll be hearing from me rest assured! If you’re ever in the Falmouth area, look me up at The Glass Onion. Pics on the way!
I’m very much in love
I’m very much in love with my canopy bed, and have now seen it in commercials and in catalogs (Crate and Barrel) although none are as beautiful and unique.
I’d like to have you make a bed side table for me and have attached a picture.
Letter to Chronicle
LETTER TO CHRONICLE BY CLIENT says:
From: Carole Misticawi
To: ‘[email protected]’
Subject: Possible Show Topic…
I am constantly shopping for the best finds and wanted to share my experience with eCustom Finishes, a local business in Harvard MA. Though I have watched Chronicle segments focusing on “made local, or bargain hunting,” I am hoping that you may find an angle for this piece in one of your future segments. They have a wonderful story to tell which I am confident would be highly informative yet entertaining to your viewers.
eCustom Finishes is both a workshop and a retail location of custom furniture. The highlights of this experience is that it enables customers to speak with the workshop directly to create the custom piece of furniture that you want in various designs, and stains. With the talent of their resident artist, they will also fuse artwork and furniture to create the perfect piece for your home. When touring the workshop last week, I was in awe when the owner Jane showed me a dresser with a painted picture which depicted a Greek Legend on the dresser. It only made me think of all the possibilities that I could have created. I am in the process of ordering some custom pieces myself which won’t break the bank!
Overall, here are the highlights of this workshop: local business, customized pieces, hands-on opportunity to tour the workshop and develop the perfect piece, below retail prices, owner’s interesting story of transferring out from the business world to take a chance at this business, opportunity to fuse custom artwork tailored to whatever you want.
The following is a link to their web site:
THE TABLE CAME TODAY AND WE HAVE HOMESCHOOLED AND ATE DINNER ON IT..ITS FABULOUSSSSSSSSSSSSSSSSSSSSS..THANK YOU ONCE AGAIN FOR A BEAUTIFUL FAMILY HEIRLOOM!
Jim, Jamie and I are all delighted.
I just wanted to drop you a note to tell you how beautiful the table and chairs are! The table is gorgeous, and is the perfect size for the kitchen. The chairs came out beautifully as well. Jim, Jamie and I are all delighted.
Thanks again! You all did a great job, and I am very pleased.
Love Love Love the table
Love, love, love the table. it is so perfect. your delivery guys were wonderful and we tipped them in homemade cookies. think it took them by surprise. thank you so much. don’t be surprised if you hear from our neighbor, he LOVED the table, too.
thank you so much.
I love it. It’s color is the perfect match
It’s here! And I love it. It’s color is the perfect match for my Syrian antique chest and ALL the elements you helped me resolve: oak vs pine, wide planks, breadboard ends, especially the legs, just have it fit in that space like it’s meant to be. The extensions are so beautifully executed…the craftsmanship of all of it are beautifully detailed. Who’d have thought I’d have found my table on line. Without your help it wouldn’t have happened.
It is just AMAZING! LOVE IT LOVE IT LOVE IT
We just had our first family meal at the table. It is just AMAZING! LOVE IT, LOVE IT, LOVE IT! Looking forward to having an exciting weekend with family and friends. I have a feeling someone will be wanting a table like mine! I hope to give you some referrals.
send me 20 of your business cards. I will gladly hand them out
the lazy susan sure looks great … the wood color is matched PERFECTLY and the wood sizes are almost identical … so very cool! One last idea … send me 20 of your business cards. i will gladly hand them out to people who come visit my home. no better way than for you to promote your goods than right in the home of a happy customer!
The chairs are truly immaculate. My wife was blown away.
I received the chairs last night. The pictures online sold me, but to see and feel the beauty that radiates from each of these chairs is breathtaking. They are truly immaculate. My wife was blown away. Thank you so much!!
Thanks again and WOW, I’m totally blown away.
top notch job and we have a family heirloom now
I am in love with my table!! Your company did a top notch job and we have a family heirloom in our home now. Thank you so very much for all of your help. The wait was well worth it.
everyone has raved
Just wanted to let you know that everyone has raved about the table. My husband loves it — he’s totally enamored of the extensions! It looks great in our house, and is the perfect gathering spot for friends and family.
Your services will be well recommended!
You have has been outstanding and your services and kindness has been greatly appreciated. Your services will be well recommended! Here are a few pictures :)
The table is perfect! We had friends over for dinner that night. Thank you again for a beautiful table!
Shocked how great the quality is
My mother is an interior designer and gets a lot of business in Nantucket…she thought that given the price I paid for the furniture it wouldn’t be very good…[She's never one to hold back her thoughts..] When it arrived she was shocked to see how good the quality is and plans to start using you as a resource herself. She too thinks it looks absolutely stunning. Can’t tell you how thrilled I am.
Your service has been phenomenal…I can’t wait to bring future clients to you.
Thank you so much for our beautiful table! Your service has been phenomenal, between encouraging my design ideas, going out of your way to make the purchasing process enjoyable and convenient, and being so understanding about my last minute changes. I love your showroom/factory – it is truly an inspiring place to visit – not only because it is filled with such wonderfully finished furniture, but because of your friendly and totally engaged service.
Thanks a million! I can’t wait to bring future clients to you.
use us a references should any of your customers have questions
We can’t thank you and the entire group there for handling our order so quickly and with such tremendous customer service. You really made our selection an easy one, and we couldn’t be more pleased with our entire experience. Please do not ever hesitate to use us a references should any of your customers have questions about the kind of service you provide to your clients. Thanks again.
I love the portrait and have already sent your web address off to friends.
I love the portrait and have already sent your web address off to friends. Thanks also for your prompt service it gave me plenty of time to get it framed before the holidays! Thank you so much, tell George he did a fantastic job!
The wood is gorgeous and the workmanship is great.
I just wanted to let you know we are very happy with the table and server. The pieces are beautiful, just like you said. The wood is gorgeous and the workmanship is great!
Your tables will come highly recommended by me, and I will be sure to spread the word far and wide.
In this day and age, it is a rare and wonderful thing to have someone so willing to accommodate our time-pressed schedule. It made a world of difference to my father. I am so glad he was able to have his questions answered, and see the beautiful old oak wood for himself. Quite frankly, it is so much nicer than I ever envisioned…I know they will be heirloom pieces, which I will use with my family for many years to come. Thank you for enabling us to host those future family gatherings in such an elegant fashion.. Your genuine warmth, compassionate accommodation of our pressing schedule and your graciousness has made a very difficult time much less so. Rest assured, I will not forget it. Your tables will come highly recommended by me, and I will be sure to spread the word far and wide.
We get compliment after complement
I didn’t get a chance to speak with you since our table was delivered. I just wanted to send a quick note to tell you how much we love the final product. The table and chairs are beautiful and we get compliment after complement on the set. In addition, you were amazing to work with. Thank you for being so patient and understanding and helping us pick out exactly what we wanted. I will refer you to anyone in the market and I hope to do business with you again in the future, I’m still hoping to have a sideboard made to match the table!
My wife and I love our new hutch!
My wife and I love our new hutch we purchased yesterday. It was very nice meeting you in person after many times talking on the phone. I also wanted to thank again the two young men that help load it and strap it in my truck they were great to talk to and they also did a beautiful job on the finish on the hutch.
I thank you so much for such a special experience. I feel like I have discovered a new family of friends.
I ADORE it!!! Can’t believe how PERFECT it is!…You are the best! I wish you all continued success with your brilliant niche in a mostly boring furniture industry. Everyone at E Custom is such a delight to work with. You, Barbara, Brad and George were so patient with this slightly crazy person whose concept was out of the box. Jane, you really understood my vision and translated that into the perfect expression. I thank you so much for such a special experience. I feel like I have discovered a new family of friends. And, how interesting that we have both moved from similar professional backgrounds to other forms of expression!!
My sincerest appreciation
OMG! How beautiful is my island workstation! My kids (adult kids) love it! My entire family will love this, and my kitchen reveal is going down. I can’t thank you all enough.
It is everything I wanted and more. Thank you for all your help.
I was totally speechless when the table was delivered!!!! I’m really happy with the way it turned out. It is everything I wanted and more. Thank you for all your help. I’ve never seen such a beautiful piece of furniture!!
It is just what I have always wanted!
Just wanted to e-mail you quick… I had to let you and your crew how HAPPY I am with my beautiful table ! It is just what I have always wanted,you all should be proud of your workmanship !
We can’t think of a single thing we’d want different
Our table was delivered today. We love it! We can’t think of a single thing we’d want different. Thanks for everything!
What a wonderful journey!
From letter at top of page “Dear Jane, Barbara, Brad and George,
What a wonderful adventuresome journey! I had nearly given up on my attempt to find a partner in creating a funky expression of the table I had in mind! But, you guys got it-right from the start. Although you must have thought I was nuts, you worked with me (or allowed me to work with you) to resurrect wonderful old wood and infuse it with a fanciful new life. How fortunate I as to discover E-Custom Finishes! You offer a brilliant niche in the furniture market. I am so delighted and proud to be one of your customers; and, I am singing your praises to everyone/everywhere I go. What a pleasure to work with such talented artists as Brad and George while having such faith and confidence in your business ethic! You are such a wonderful professional family and delightful people. You were so gracious..and how I’ll miss you. I need a new project! Leo was most impressed too. Than you for such a wonderful and unique adventure.
We Love Our Dining Set
We absolutely love, love our dining set. Thank you so much for a beautiful job!!
top 3 for customer service
Thank you! FYI, over the last 8 months during our major home renovation, I’ve done business with dozens of companies. Now that the end is near, I must say your team ranks up there in my top 3 for customer service. I’m sure when we see the table, we will be equally pleased with the quality and workmanship that used to be identified in the phrase “MADE IN AMERICA”!
I am hoping to bring this message, our home and your table to the attention of the folks at Southern Living!
We look forward to recommending your custom work to everyone we know.
I just wanted to write and let you know how very pleased we are with our new table and chairs. They arrived in perfect condition. They are even more beautiful than we expected! I can’t believe how solid they are. The attention to detail and quality craftsmanship is evident in every piece. We look forward to recommending your custom work to everyone we know. Thank you!
I will definitely make it known in our circles
Excellent! By the way you are so helpful and responsive. Its appreciated and I will definitely make it known in our circles.
You guys are amazing and I mean that.
it’s just awesome. The color is spot on and I can see a real nice texture to the wood…not too rough…perfect. I hope you understand that having a custom table built by a firm whose work I have never seen is a major risk. This was not a cheap endeavor but I am very pleased with what you’ve been able to achieve with the design that I originally sent you and the color I specified. You guys are amazing and I mean that. My girlfriend was very skeptical of having a table made online, she thought I was crazy! Well done Jane.
Thank you for working with me!
I am sending some photos along of the beautiful table with chairs and the two counter chairs I recently purchased from you. I love it!!! My kitchen looks absolutely beautiful with these additions. I love the color of the stained wood and the two tone black with the fruitwood stain. They are very nice and fit perfect in the counter space.
Thank you for working with me to develop this beautiful set.
I’ll definitely be in touch for future pieces
We love the huntsboard. It came out awesome and is perfect for the space. I’ll definitely be in touch for future pieces.
It took a little while to receive my photos, but I wanted to pass along the finished design for the Sanchez dining room. The family is so happy with their table and it looks beautiful in the room! I look forward to working with you again in the future. Happy New Year and I wish you a prosperous 2013!
Thanks for exceeding my expectations!
The hunt board arrived last night, safe and sound- and fantastic! It is wonderful. In my most nit-picky mood I couldn’t find a fault: this is a rare example of something being even better than it looked online (and you can imagine the grief I got for buying furniture off the internet, from a unfamiliar company, without even seeing it). The corners are just the way I like them. The drawers are open and close smoothly: tight enough that they don’t wobble, but loose enough that they glide open. The wood is beautifully finished, and cuts the difference between highly polished formal and rustic farmhouse furniture perfectly. It does in fact look like something that has been around for a while- in a good way.
I just want to thank you for a an excellent job well done! The process was a long journey but I’m here to tell you it was worth it! Karen, will send some photo’s. Yep, GRAND SLAM!
It has been great working with you and would recommend you and your company anytime.
Thanks for all of your help on this. I appreciate your efforts and cooperation in getting it right and getting it here on time. It has been great working with you and would recommend you and your company anytime.
Brings Warmth To The Room
I’ve been dying to finish our dining room so I can send you a pic of the “final product” but figured Id send this for now. We are enjoying the table more than I can say. It brings warmth to the room and is the perfect spot for family dinners games and more. Thank you so much for helping us make this happen! Now i just need a coffee table to match…